ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data.

– Technology –
Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve.

Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.

Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.

– People –
US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore.

At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover.
Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line.

Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality.

How can we help you?
Get in touch: We're here to get you where you want to go.
https://acddirect.com/

Call Center

ACD Direct

Noah Rosales

Tom Schollmeyer

Kristi Newman

Jontae Scott

Mary McAllister

Michel Guilmoto

Jeremy Jacobs

Vicki W.

Mike Carpenter

The Customer Support Team at ACD Direct is dedicated to delivering exceptional service to clients by managing diverse customer interactions across various channels, including text, phone, email, chat, and digital platforms. With a focus on quality and effective outcomes, team members leverage advanced CCaS technology and real-time analytics to provide 24/7 support, ensuring client satisfaction while facilitating seamless communication between people and data. Their expertise, developed through experience and continuous training, positions them as a vital resource in maintaining ACD's commitment to high-quality service.

Customer Support Team

Client Services Team

Business Development and Operations

Customer Support Team

About

Team members

Other teams at ACD Direct

Client Services Team

Business Development and Operations