Silke Jacobs

Silke Jacobs is a skilled professional with diverse experience in analysis, customer service, and education. Currently serving as a Functioneel analist and Business Analyst at Acerta since February 2019, Silke specializes in customer support for the self-employed. In addition, Silke is a co-owner and manager of Aad & Nief, a concept store in Diest that features vintage collectibles and handcrafted items, a role held since April 2021. Prior experience includes working as a Maker Specialist and Trust and Safety Agent at Etsy, where Silke focused on sustainable production methods and marketplace policy enforcement, respectively. Earlier career roles include teaching English as a Second Language at the New York State Education Department. Silke holds a Master of Science in Education focused on ESL and Spanish from Molloy University, and a Bachelor's degree in Foreign Languages, Literatures, and Linguistics from KU Leuven.