Derek Sym is a Service Desk Analyst at ACERTUS since August 2023, with prior experience as a Tech Support Specialist at Yellow and a Network Operations Technician at Mastercard. Derek's technical expertise includes roles as a Network Technician Assistant at BBI Technologies, Inc., and a Remote Services Technician at The Purple Guys, where responsibilities encompassed troubleshooting, client-facing installations, and network system management. Earlier in the career, Derek served as a Certified Nursing Assistant at both Palms of Pasadena Hospital and Springs at Boca Ciega Bay, providing patient care. Additionally, Derek worked as a Technical Training Instructor with Aerotek, imparting knowledge on military vehicle operations, and served as a Forward Observer in the US Army. Educationally, Derek holds a Certificate of Completion in Systems and Security Administration from Centriq's IT Career Program.
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