Eduardo Barum

Eduardo Barum has a diverse work experience spanning over two decades. Eduardo recently joined Aceyus in 2021 as a Support Engineer, where they specialize in addressing customer concerns and providing comprehensive support for contact center reporting applications. Eduardo has expertise in troubleshooting and resolving issues related to Avaya, Cisco, and Five9 contact center reporting and integration challenges.

Prior to that, in 2021, Eduardo worked at Global Shares as an IT Application Incident Engineer. In this role, they optimized the company's log management process using Graylog, a log management tool. Eduardo was responsible for creating, modifying, and minimizing the number of false-positive alerts generated by web applications and databases, which enhanced the efficiency and accuracy of the monitoring systems.

Eduardo's long stint at Dell Technologies from 1999 to 2021 showcases their diverse roles and accomplishments. As an Application and Telecom Support Engineer, they supported call center applications, telephony systems, and served as a subject matter expert for various applications. Eduardo conducted Root Cause Analysis, identified actionable items to prevent future issues, and facilitated communication between vendors and development teams.

Within Dell, Eduardo also held leadership positions. Eduardo was an Information Technology Support Manager, where they hired and coached the Brazil CTI support team and led a geographically distributed CTI support team in the US and Malaysia. Eduardo successfully transitioned support to a new team in Brazil and coached new team members.

Before that, Eduardo was a Telecom Business Analyst, where they established call center call flows, led business call center reporting activities, and negotiated with vendors. Eduardo achieved cost savings by decreasing local telecom costs and recovered non-compliant expenses.

Eduardo's career at Dell began in 1999 as an Information Technology Telecommunications professional.

Eduardo Barum obtained a Bachelor of Applied Science (BASc) degree in Electrical, Electronics, and Communications Engineering from the Federal University of Rio Grande do Sul. No specific start or end year for this education is provided.