Achosa Home Warranty, LLC
Scott Gates is an accomplished operations leader with extensive experience in call center management and customer service. Currently serving as Vice President Operations at Achosa Home Warranty, LLC since May 2019, Scott previously held the role of Director of Call Center Operations at The Chicago Lighthouse, where responsibilities included overseeing KPI achievement and refining operational policies. Scott's earlier tenure at Home Warranty of America featured significant achievements as Senior Call Center Manager, including leadership of a 175-member team, implementation of process improvements, and receipt of multiple industry awards. Scott's career began at Aon Consulting, focusing on call center productivity and team development.
This person is not in any offices
Achosa Home Warranty, LLC
Our team has spent many years in the home warranty business. We started our company as we saw the need for a better business model. Traditional home warranty companies build large national networks of service providers and rely on those networks to meet the needs of consumers. However, due to process failures and/or high demand, those networks fail more often than anyone would like. This leads to poor experiences all around. We believed there was a better answer. Thus, we created Achosa, which means "the power to choose." Achosa defines our mission by making us driven to provide customers with the power to select the best contractors for their homes. We have set up our company to let you choose who performs the service in your home. You aren't stuck with the providers in our network. Rather, you are free to choose any licensed contractor. This will ensure that you aren't waiting weeks to get your heating or air conditioning back in working order. We believe this will lead to significantly better customer experiences and a sustainable business model for our company.