Mark Kelly

Mark Kelly is an experienced IT professional with a strong background in support roles across various companies. Currently serving as an IT Service Desk Analyst at Acora since May 2021, Mark previously held the position of IT Support Analyst at Welcome Break from September 2018 to May 2021 and worked as a Team Leader IT Support Engineer at Amazon between May 2017 and May 2018. In Amazon, Mark facilitated team building and training, successfully mentoring new joiners and addressing technical issues. Prior roles include working as a First Line Analyst at Deloitte and Computacenter, where Mark demonstrated expertise in IT support, client communication, and team management. Mark's educational qualifications include a foundation from Zenos IT Academy, Milton Keynes College, and Shenley Brook End School, holding 7 A-C GCSEs.