Batman joined The Hartford in December 2014 with over 20 years of industry experience.Colleen oversees six service centers throughout the US, offshore resources, and home office support organizations, in addition to the Intelligent Operations Program and Digital Service agenda. Before joining The Hartford, Colleen spent a 20-year tenure at Travelers, where she served as Vice President, Strategic Planning and Execution for Business Insurance. Before that, she served as Vice President, Strategic Program Management, and led several IT and operational areas across Personal Lines and Business Insurance. Colleen holds a Bachelor of Arts degree in Business Management from the University of St. Mary's and an MBA from the University of St. Thomas, both in Minnesota.