Daniel James

Daniel James serves as an Information Technology Service Management Specialist at Acorns since November 2020, focusing on Incident Management, Problem Management, Root Cause Analysis, and Change Management. Previously, Daniel held the position of Major Incident Manager at ADP, overseeing major incidents impacting clients worldwide, and supported major incidents at Boeing as a Versatile Technologist. Experience at TEKsystems as an Incident Analyst provided foundational knowledge for leading major incident activities. Early career roles included a seasonal research worker at DuPont Pioneer and an Emerging Media Specialist for the SIU Alumni Association, where digital outreach and content creation were key responsibilities. Daniel holds a Bachelor's of Science in Business Management with a focus on Global E-Business and Management Information Systems from Southern Illinois University, Carbondale.