Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States. With 10,000+ staff and over 16-years’ experience, we deliver Safe, Flexible & Innovative contact center and back-office services for global businesses— onshore, offshore and Work from Home (WFH)—that enable them to #OutsourceWithConfidence. 

We have a definitive edge over our competitors because:
•	Our delivery centers are fitted out to international standards with carrier-grade infrastructure and globally redundant paths.
•	We’re globally PCI-DSS certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, international data privacy regulations, among others.
•	Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
•	Our in-house Automation & Intelligence team provides holistic automation solutions from design, to implementation, to ongoing continuous improvements—ensuring companies leverage the latest technologies available to achieve their business goals.
•	We’re powered by world-leading technology, including omni-channel platform Genesys, proprietary, cloud-based contact center platform Segue, Verint Workforce Management, Workday HCM & Finance, Workplace by Facebook for collaboration and communication, etc. 
•	We’re a values-driven organization, attracting great talent and investing in training, free family health cover, community assistance, team-building and strong engagement activities.
 
Visit www.acquirebpo.com for more information.

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Information Technology

Outsourcing

Software

Acquire BPO

Acquire BPO's headquarters in Melbourne, Australia

This department focuses on analyzing business data to drive decision-making and improve performance across the organization.

Data Analytics

This department manages the recruitment processes and facilitates talent acquisition for the organization.

Recruitment Services

The Operations and Workforce Management team at Acquire BPO is responsible for optimizing the efficiency and effectiveness of service delivery across all locations. They focus on resource allocation, workforce planning, and incident management to ensure seamless operations that meet client needs. By leveraging advanced technologies and data-driven insights, the team enhances productivity while maintaining high standards of service quality.

Operations and Workforce Management

The Human Resources and Recruitment team at Acquire BPO is dedicated to attracting, developing, and retaining top talent to support the company's growth and operational excellence. They manage the entire recruitment process, from sourcing and interviewing candidates to onboarding and training, ensuring alignment with organizational values and compliance standards. Additionally, the team focuses on employee engagement, development programs, and fostering a positive workplace culture to enhance overall employee satisfaction and performance.

Human Resources and Recruitment

This department focuses on assisting customers by addressing inquiries, resolving issues, and providing information about products and services.

Customer Support

The Finance and Accounting team at Acquire BPO is responsible for managing the company's financial health and ensuring compliance with relevant regulations. This team oversees financial reporting, auditing, accounts payable and receivable, and is pivotal in implementing automation solutions to enhance efficiency. Additionally, they work collaboratively to drive strategic financial planning and provide insights that support informed business decisions, ultimately enabling the company to achieve its operational and growth objectives.

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Other teams

Recruitment Services

Operations and Workforce Management

Human Resources and Recruitment

Customer Support

Finance and Accounting