Viktor Nikoulin is an experienced IT professional currently serving as Lead Technical Support Engineer at Acronis since October 2022, after a brief tenure as System Administrator of Linux systems at Sberbank. Viktor has a substantial background at Acronis, holding the position of Senior Support Specialist from March 2016 to May 2022, where responsibilities included resolving support issues and advocating for customers. Prior experience includes roles such as R&D Escalation Manager at Dell, where management of escalation engineers and ensuring compliance with service agreements were key duties, and R&D Escalation Engineer at Quest Software, focusing on technical support for Windows Management products. Viktor's career began as a CAE Engineer at Benteler Automotive and as a Software Developer at Veliky Novgorod City Administration. Viktor holds a Master’s Degree in Computer Science from Novgorod State University named after Yaroslav-the-Wise.
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