Kaumi Perez

Kaumi Perez is a Support Engineer at Acsys International Ltd. since August 2021, specializing in software and SMS gateway monitoring, field support, and issue resolution. Responsibilities include providing first-level support, training users, and conducting software upgrades and troubleshooting, along with regular reporting and user training. Previous experience includes roles as a Product Executive and Technical Support Engineer at SYBYL, where Kaumi focused on volume sales and enterprise system maintenance, as well as internships that involved programming embedded systems and IT network configuration. Kaumi holds a Bachelor of Science in Computer Engineering with a focus on Digital Signal Processing from Makerere University.