Mark Brown

Mark Brown is a seasoned professional with extensive experience in customer support and team management, currently serving as Snr Manager Customer Support at Act! since March 2013. In this role, Mark oversees cloud operations, ensuring the resolution of incidents within defined service level agreements (SLAs). Previously, Mark held positions as a Team Manager and People Development Coach at Act!, focusing on team performance and individual coaching. With earlier roles at Sage UK as a People Development Coach and Technical Support Advisor, as well as experience at Sitel and other companies in technical support and administrative capacities, Mark has developed strong skills in customer service, team motivation, and technical support across various sectors. Educational background includes training from CSV Training and West Gate Community College.