Madelyn Rowland Mba

Madelyn Rowland, MBA, SHRM-CP has extensive experience in the hospitality industry. Madelyn is currently the Director of Learning and Development at Actabl. Previously, they worked at ALICE - Hospitality Operations Platform as a Manager of People Operations and a Customer Success Specialist, where they successfully launched 66 hotels and activated $469,000 of revenue. Madelyn also served as the Front Office Manager at Hotel Bennett and as a Service Supervisor at Belmond, overseeing the Hotel Service Team for Belmond reservations worldwide. Additionally, they worked as an Assistant Front Office Manager at The Dewberry Charleston and as a Front Desk Agent at Belmond Charleston Place. Madelyn has a strong background in training and development, operations management, and customer service.

Madelyn Rowland, MBA, SHRM-CP, has a strong educational background with a focus on business and language studies. Madelyn obtained their Master of Business Administration (MBA) degree from The Citadel from 2021 to 2023. Prior to that, they attended the College of Charleston from 2010 to 2014, earning a Bachelor of Arts (B.A.) degree in Arts Management and Spanish, with a minor in Business Administration.

In addition to their formal education, Madelyn also furthered their language skills through immersion programs. Madelyn studied Spanish at the Universidad Latina de Costa Rica in 2013 and at the University of Valencia in 2012.

Madelyn completed their high school education at The Steward School from 2006 to 2010, although no specific degree or field of study is mentioned.

Madelyn also holds several certifications to enhance their professional skills. In 2023, they obtained the LifeLabs Learning L&D Pro certification from LifeLabs Learning. Previously, they achieved the SHRM Certified Professional (SHRM-CP) certification from SHRM in 2022. Madelyn also earned the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in 2020. Furthermore, Madelyn obtained a Certificate in Hospitality Management from eCornell in 2018 and a Certificate in Food, Nutrition, and Health from ALLEGRA LEARNING SOLUTIONS, LLC in the same year.