Claire Dove

Claire Dove is an experienced Recruitment Services Manager at Action for Children since March 2022 and serves as Resourcing and Compliance Manager at Anchor Hanover Group since June 2017. Previously, Claire held the role of Operations Manager at Direct Line Group from March 2011 to March 2018, leading a team of 200 in a FCA regulated environment, ensuring excellent customer experiences and sales results. Claire's background also includes managing a large outsourcing contact center for Sky at Capita from May 2006 to March 2011, where significant performance improvements were achieved, including reductions in absence and attrition, as well as notable increases in customer satisfaction and sales performance. Throughout the career, Claire has demonstrated expertise in client management, regulatory compliance, team leadership, and driving cultural change focused on customer service excellence.