Patrick Alan has extensive experience in operations and customer service management within the telecommunications sector. Currently serving as Senior Operations Manager at Actionline, Patrick oversees B2B sales operations for Vivo, focusing on broadband implementation and performance metrics. Prior to this role, Patrick held various management positions, including Customer Service Manager at Ability Tecnologia e Serviços S/A and Customer Service Manager at Vivo, demonstrating expertise in B2B and B2C service delivery, operational efficiency, and customer satisfaction. Educational qualifications include a degree in Technology in Computer Networks and an MBA in People Management from Universidade Estácio de Sá, as well as a certification in Power BI from Senac Brasil.
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