Marc Ramos is an experienced NOC Analyst at ACTIVE Network since February 2019, specializing in monitoring production applications, servers, and networks using tools such as Solarwinds and Opsview. Prior to this role, Marc served as a Service Desk Analyst at DXC Technology, providing first-line technical support from April 2011 to February 2019, and held positions at Sutherland as a Senior Technical Support Associate and Dell as a Senior Technical Support Assistant. With an earlier background as a Technical Support Representative at Advance Contact Solutions Inc., Marc possesses extensive experience in IT troubleshooting and customer support. Marc holds a Diploma in Information Technology from Laguna State Polytechnic University, completed between 2004 and 2006.
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