Andrew Cheung

Andrew Cheung started their work experience at Microsoft in 2002 as the APAC Regional Support Manager, where they demonstrated strong leadership and implemented more effective support procedures, increasing SLA compliance by 26%. Andrew then joined Fujitsu Australia Limited in 2010 as the Major Incident Manager, leading the handling of major incidents for multiple ASX top 50 companies and improving team efficiency through post mortems. In 2012, they became the APAC Technical Support Manager at Citrix Systems, managing up to 30 Technical Support engineers and implementing training and development programs. From 2017 to 2018, Andrew worked at IQVIA as the Production Support Manager, leading a team across Sydney and Bangalore and driving quality improvements and collaboration with offshore teams. Andrew then joined Bullhorn in 2018 as the Senior Support and Services Manager. Currently, Andrew is working at ActiveCampaign as the Product Support Manager, although specific dates are not provided.

Andrew Cheung has a degree in Bachelor of Computer Science and Technology from the University of Sydney. Andrew also holds a certification in ITIL Foundation.