Tyler Hidrogo

Tyler Hidrogo is a seasoned professional with extensive experience in product support, customer management, and web development. Currently serving as Senior Manager of Global Product Support at Medallia, Tyler leads advanced engineering support teams and implements data-driven dashboards to enhance service-level adherence. As the Owner of TMHWebsites, Tyler oversees website projects, optimizing them for search engines and driving lead generation through effective campaigns. Previous roles include Manager of Customer Support at Keap, where Tyler excelled in managing support teams and achieving key performance indicators, and Director of Client Management at Socious, focusing on client retention strategies. Tyler holds a Master's degree in Management and a Bachelor's degree in Information Technology Business Systems Analyst from the University of Phoenix, along with a Bachelor of Arts in Business Administration and an Associate of Liberal Arts.