Javier Sanz has extensive experience in technical support and product specialization, currently serving as a Technical Support Engineer at ActiveCampaign since February 2015. Responsibilities include troubleshooting API and integration queries, verifying and triaging bug reports in JIRA, and identifying trends in support queues. Prior roles at ActiveCampaign include Technical Support Specialist and Product Specialist, where duties encompassed handling escalated client cases and contributing to support documentation. Previous experience includes positions in marketing and product specialization at Quaderno and WooRank, respectively, as well as freelance translation and digital marketing consultancy. Javier holds a Bachelor of Engineering in Computer Science from Universitat Oberta de Catalunya and a Bachelor's degree in Language Interpretation and Translation from Universidad de Valladolid.
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