Laura Castelnovo

Laura Castelnovo has a diverse work experience spanning various industries. Laura most recently worked at ActiveCampaign as a Product Expert since December 2022, where they utilize their expertise to provide support and guidance to customers. Prior to that, they worked at PayPal for three years from March 2018 to November 2021 as a Collections Specialist. In this role, they were responsible for negotiating payment solutions with customers and ensuring compliance with collection and debt recovery regulations. Before joining PayPal, Laura worked at Sodexo Benefits & Rewards Services as a Food Service Worker and at a Public Library as a Librarian. Laura also gained experience in the hospitality industry as a Waitress at Restaurant Salice blu. Overall, Laura has a strong background in customer service, problem-solving, and compliance.

Laura Castelnovo's education history is as follows:

In 2011, they attended IISS G. Parini, where they obtained a Leaving cert degree in Business. Laura completed their studies in 2016.

In 2020, Laura enrolled at Alliance Manchester Business School and earned the ICA Certificate in Anti Money Laundering. Laura also completed the ICA Certificate in Financial Crime Prevention the same year.

The following year, in 2021, Laura pursued further education at Alliance Manchester Business School and earned the ICA International Diploma (NQF 8) in Financial Crime Prevention.

In 2022, Laura attended Sandler and obtained the Knowledge Bronze - 89/100 degree in Selling Skills and Sales Operations.

In addition to their academic achievements, Laura has obtained several certifications. In 2019, they received the Awesome Quality Award from PayPal. In 2020, they completed certifications in Accounting Foundations: Internal Controls, Strategic Thinking, and Using Customer Surveys to Improve Service, all through LinkedIn.