Manan Brahmbhatt

Manan Brahmbhatt has diverse work experience spanning several companies and roles. Currently, they are working at ActiveCampaign as a Premier Support Specialist since 2022, focusing on providing top-tier support to customers. Prior to this, they were a Product Support Specialist at ActiveCampaign from 2021 to 2022.

Before joining ActiveCampaign, Manan worked at TELUS International as a Customer Support Analyst in the Dispute department from 2020 to 2021.

In 2018, Manan worked at Accenture AI as a Technical Support Analyst and Tier 2 Analyst, where they handled technical support and business product analysis for a large social media organization. Manan was responsible for investigating and resolving issues on the marketing platform and business products, as well as improving user and advertiser experience by defining processes and conducting complex investigations. This role lasted from 2018 to 2019.

Prior to Accenture AI, Manan worked at Convergys as a Technical Support Associate for British Telecom from 2017 to 2018.

In 2014, they worked at Lycamobile Group as a Business Development Executive. In this role, Manan analyzed client data, promoted the product in various locations, negotiated contracts, managed payments, and led a team of sales executives. Manan also communicated with retail stores and solved business client problems. Their tenure at Lycamobile Group lasted from 2014 to 2017.

In 2013, Manan briefly worked at Call Center Jupiter Info Solution as a Customer Service and Team Leader.

Their earliest work experience was at Samsung India as a Stock Assistant from 2012 to 2013.

Overall, Manan has demonstrated their expertise in customer support, technical analysis, business development, and team leadership throughout their career.

Manan Brahmbhatt completed a Bachelor of Commerce (B.Com.) degree in Business/Commerce from Gujarat University between 2010 and 2013. Later, between 2015 and 2017, they obtained a Higher Diploma in Science in Data Analytics from the National College of Ireland, specializing in Information Technology. In terms of additional certifications, Manan obtained various certifications, including "The Bits and Bytes of Computer Networking" from Coursera in February 2021, "Technical Support Fundamentals" from Google in January 2021, "Marketing Tools: Automation" from LinkedIn in October 2020, and "The Fundamentals of Digital Marketing" from Google Digital Garage in October 2020. Manan has also mentioned an IELTS certification, but no further details are provided regarding the institution or the date of obtaining this certification.