Sam Hoy

Sam Hoy has a diverse work experience spanning over 12 years. Their most recent role was as a Senior Business Systems Administrator at ActiveCampaign, starting in February 2022. Prior to this, Sam worked as a Product Development Senior Specialist at ShowMojo from August 2020 to February 2022. They also served as a Customer Champion at Zapier, supporting a no-code automation platform, from May 2019 to February 2020.

Before joining Zapier, Sam held various roles such as Zendesk Administrator at The Home Depot from November 2018 to May 2019, Tech Support Lead at Zen1210 from July 2018 to November 2018, and Product Expert at MemberClicks from March 2017 to July 2018. They provided high-demand customer support and troubleshooting in these positions.

In addition, Sam worked as a Customer Success Engineer at MessageGears from August 2016 to January 2017, providing customer support for an email platform and serving as a Zendesk administrator. They also have experience as an Implementation Consultant at Salesfusion/Sugar Market from February 2016 to July 2016, where they guided new customers through onboarding processes and provided training.

Sam's earlier experience includes working as an Advanced Technical Support representative at Mailchimp from March 2014 to February 2016. In this role, they provided advanced support and developed continuing education materials for the customer support teams.

Prior to their roles in the tech industry, Sam worked as an Administrative Assistant at Electronet Broadband Communications from June 2010 to February 2014, performing executive, administrative, and receptionist tasks.

Overall, Sam Hoy has demonstrated a strong background in customer support, technical troubleshooting, system administration, and onboarding guidance throughout their work experience.

Sam Hoy attended Florida State University from 2008 to 2012, where they earned a Bachelor of Arts (B.A.) degree in English Language and Literature, with a focus on General studies.