Hernán Enrique Godoy Concha

Hernán Enrique Godoy Concha is a seasoned professional with extensive experience in the telecommunications sector. Currently serving as Consultor Senior at ActiveIT Consultores, Hernán is responsible for ensuring that client requests and contracted services align with the expected final product. Previously, as Subgerente Cobranzas at Claro VTR, Hernán managed credit policy and B2C and B2B collection processes, focusing on quality and revenue assurance. In a notable career at Claro Chile, Hernán held various managerial roles, overseeing commercial operations, project management, and risk in the B2C market, while achieving significant improvements in customer experience and financial performance. Hernán’s background includes key positions at Telmex, Chilesat, and Novartis, complemented by advanced education in strategic management and customer experience.