Rosaline Oh is a seasoned CX Practitioner and VP of Business Transformation at Activeo APAC, with over 27 years of experience in the customer experience and contact center industries. They have held various roles ranging from agent to senior consultant, notably leading teams and managing complex projects across multiple industries. Currently, Rosaline is also a co-host of the CX Unlocked Podcast, where they share insights on customer experience best practices. Rosaline's past experience includes significant leadership positions in consulting and client services, as well as voluntary roles with the Contact Centre Association of Singapore.
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