Jérôme J.

Jérôme J. currently serves as an Enterprise Customer Success Manager at AcuityMD, starting in December 2024. Prior experience includes a role as Senior Customer Success Manager for Enterprise & Strategic accounts at Outreach, where significant revenue growth was achieved by managing a portfolio exceeding $12MM in Annual Recurring Revenue (ARR) and orchestrating key account upsells. Previously, Jérôme J. held positions at Guesty, managing 20 Strategic and Enterprise accounts with over $5MM in ARR and achieving impressive retention rates. Early career roles included Customer Success Manager at PatientPop Inc. and Mid-Market Account Manager at Zenreach, where account management encompassed onboarding and upsell processes. Additionally, Jérôme J. began in sales at GoDaddy, leveraging bilingual skills in French and English to enhance customer experience and identify upsell opportunities. Education was completed at Cégep Édouard-Montpetit.