Richard Sharp

Richard Sharp is a seasoned leader in Customer Experience and Success, currently serving as the Founder and Coach at Sharp Focus, where they guide leaders in refining their vision and approach to customer engagement. With over 12 years of experience in the field, Richard previously held significant roles such as Head of Customer Experience at Tribal Group and Director of Customer Success, International at Riskonnect, Inc., where they fostered client-centric cultures and led teams to enhance customer satisfaction. Richard's educational background includes professional certificates in Customer Experience and Leadership, demonstrating a commitment to continuous learning and development in the industry.