Nick Ashby

Nick Ashby is a seasoned professional with extensive experience in sales and customer service management. Currently serving as Regional Sales Manager and Head of UK Customer Services at ADA Cosmetics since January 2016, Nick previously held various managerial roles at Rakuten.co.uk from June 2004 to August 2015, including Business Services Manager, Customer Service Manager, and Customer Experience Team Leader. Nick's responsibilities encompassed managing outsource service providers, ensuring service level agreements (SLAs) were met, and enhancing customer experience through analysis and team development. Educational qualifications include a Bachelor of Arts in Business from De Montfort University and an advanced GNVQ in Information Technology from Cambridge Regional College.