Annie Thomson

Annie Thomson is a Senior Customer Success Manager and ACX Consultant at Ada, with a robust background in customer implementation and support. Prior experience includes a role as a Senior Implementation Specialist at Uberflip, where Annie led the transition to a full-service implementation model, enhancing customer time-to-value through strategic training and adoption initiatives. Earlier positions at EF Educational Tours involved managing customer service inquiries and supporting tour preparation, alongside account maintenance and cross-functional collaboration to uphold account integrity. Annie holds a Bachelor of Arts in Geography from the University of Guelph and participated in an exchange program focused on Chinese culture and history at East China Normal University.