Josef Hamilton

Josef Hamilton is an accomplished operations executive with extensive experience in optimizing organizational processes and enhancing customer support services. Currently serving as Chief Operations Officer at Adams Brown Technology Specialists since July 2023, Josef oversees daily operations and collaborates with the executive team to implement strategic initiatives. Previous roles include Director of Support Services at keycentrix™, where Josef focused on developing a productive support culture and revenue-generating processes, and Director of Operations at High Touch Technologies, responsible for maximizing customer satisfaction through effective team organization and service delivery. Earlier experience includes positions at Sheplers Inc. and Protection 1 Security Solutions, where Josef managed call center operations and trained technical support teams, respectively.