Matthew Gilchrist

Matthew Gilchrist is a Firewall Analyst at Adapt Forward, responsible for deploying, migrating, and upgrading Palo Alto firewalls for the Defense Health Agency, which supports over 140,000 employees and 9.6 million patients. Previous experience includes roles as an IT Production Specialist at Mercedes-Benz USA, where responsibilities involved ensuring proper functionality of PLF tablets and managing RFID databases, and as a Help Desk Specialist at Roper St. Francis, providing first-line support to users. Matthew started their career as a Customer Service Representative at T-Mobile, addressing technical issues, and progressed to a Sales Supervisor position at Best Buy, focusing on team development and customer relations. Early career roles include serving at Darden and coaching wrestling at North Canton City Schools, where teamwork and self-discipline were emphasized. Matthew attended Trident Technical College and Kent State University at Stark, contributing to a well-rounded background in technology and customer service.