Jacob Varghese is a seasoned professional with extensive experience in IT service management, currently serving as Manager of Helpdesk and Desktop Services at Abu Dhabi Commercial Bank since January 2010, overseeing a team responsible for Help Desk, Field Support, and Banking Application Support. Previously held roles include Service Delivery Manager at Raqmiyat, with responsibilities such as ensuring SLA compliance and implementing performance measurement metrics, as well as a Technical Leader at GLOBAL DELIVERY SERVICES where team productivity and performance were paramount. Earlier career experience includes roles at Dell Technologies and NIIT, providing technical support and network administration. Jacob Varghese holds a Bachelor of Commerce degree and an Advanced Diploma in Software Engineering Technologies from NIIT, emphasizing a strong foundation in both technical and managerial capabilities.
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