ADCB
Mohamed Saleh is an experienced professional in the contact center industry, currently serving as a Contact Center Operation Senior Analyst at Abu Dhabi Commercial Bank since August 2008. With 18 years of experience, Mohamed has effectively overseen contact center operations, focusing on technology implementation and project management to enhance departmental performance. Prior roles at Abu Dhabi Commercial Bank include Contact Center Operation Analyst, where monitoring and analysis of reporting were key responsibilities, and Contact Center Supervisor and Senior Call Center Representative, which involved team management and cross-selling bank products. Mohamed's earlier experience includes a role as Senior Customer Service Officer at Vodafone, managing inbound calls and addressing customer complaints. Academic qualifications include a Bachelor of Laws (LL.B.) and a diploma in judicial sciences from Tanta University, along with a recent project management certification from the Project Management Institute.
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ADCB
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Established in 1985, ADCB places its focus on the UAE where it helps to make a significant contribution to the economy and community it serves. Their aspiration to be the number bank of choice in the UAE is fueled by the strength and effectiveness of their strategy. Guided by their values of Integrity, Care, Ambition, Respect, and Discipline and by putting their customers at the center of our decision-making, ADCB has become a highly-recognized brand, trusted by their stakeholders.