ADDCOM
Craig Alvarez has extensive experience in the telecommunications industry, currently serving as the Chief Executive Officer of ADDCOM since September 1999, overseeing the company's evolution into a prominent manufacturer and distributor of professional telephone headsets and accessories. In addition to this role, Craig has been the Director at 8wave since January 2008, contributing to the organization's growth in providing complex telephony solutions and network security. Previously, Craig held the position of National Sales Manager at GN Netcom from February 1997 to June 1999 and served as a Sales Executive at Nortel Networks from March 1994 to January 1997.
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ADDCOM
For over 20 years ADDCOM Contact Solutions has been at the forefront of the international telecommunications equipment industry, delivering advanced business communications solutions for a diverse range of companies and organisations, from small to medium enterprises to some of the world’s largest call centres. The company remains privately owned in Australia and New Zealand and has offices and customers across the globe. From a dynamic Australian start-up to an established international designer, manufacturer, and distributor, ADDCOM has continually evolved to meet the unique needs of its customers. ADDCOM consists of a number of interconnected business divisions with a wired to wireless product portfolio consisting of headsets and accessories, amplifiers, business phones and accessories, conference phones, PC accessories, video conferencing solutions, satellite and mobile communications, intelligent switches and capturing multi-channel interactions and transactions. The ADDCOM culture is vibrant and dynamic. Since its inception, ADDCOM has focused on establishing collaborative relationships with clients, employees, and suppliers. The company prides itself on its industry-leading levels of personalised customer service. The New Zealand branch has a cumulative total of over 21 years’ experience in telecommunications and a rich history of serving the New Zealand Defense Force, owing to its reputation for reliability, expertise and range. What sets ADDCOM apart from its competitors is a firm commitment to quality. The company has implemented stringent quality controls, management disciplines and best practice systems to guarantee its services and products are of the highest standard.