Vitor Silva is a seasoned IT professional with over 25 years of experience, specializing in IT Service Management for the past seven years. Currently serving as the Director of Service Management at adidas, Vitor manages the support and improvement of SAP Services for global Finance and Procurement processes. They have held various roles in IT, including Service Manager at Euronext and IT Operations Manager at Sonae Center, and possess extensive knowledge in ServiceNow, contributing to ITSM best practices and business processes. Vitor earned a licenciatura from Universidade do Minho in 1997.
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