Mousumi Lahiri Roy

Mousumi Lahiri Roy is an experienced professional in the financial services sector, currently serving as Vice President and Head of Customer Experience and Insights at Aditya Birla Capital. With a strong background in customer experience, Mousumi has held several leadership roles, including Head of Customer Experience and Advocacy, Head of Marketing for Banca Relationships, and Head of Customer, Distributor Lifecycle, and Employee Engagement at Aditya Birla Sun Life Insurance. Prior experience includes positions as National Product Manager for General Insurance and Senior Relationship Manager at ICICI Bank, as well as roles at BNP Paribas and ANZ Grindlays Bank. Mousumi holds a PGDBM in Marketing from the University of Calcutta.