Vicki Demarco-Frampton

Vicki DeMarco-Frampton is an accomplished Technical Supplier Relationship Manager at Admiral Group Plc since June 2020, focusing on optimizing supplier performance within the Claims department to enhance customer service. With a robust background at Lloyds Banking Group from August 2002 to March 2020, Vicki held various positions including Insurance Manager and Team Manager, demonstrating expertise in team leadership, service excellence, and continuous improvement methodologies. Vicki's roles involved mentoring, decision-making based on data interpretation, and addressing customer needs effectively while managing claims and fraud investigations. Vicki's extensive experience is characterized by high integrity, excellent communication skills, and a commitment to customer satisfaction.