Carissa Thompson is currently an Escalation Resolution Manager at Adobe, where they triage escalations for top accounts and coordinate cross-functional teams to resolve customer issues. From 2020 to 2022, Carissa served as the Tech Ops Bug Lead North America at eBay, implementing regional bug leads and revitalizing the quality assurance program for a large technical triage team. Prior to that, Carissa was an eWatch BizNOC Technical Support Specialist at eBay from 2013 to 2016, providing technical support and managing communications for high-impact incidents. Carissa is also pursuing a degree in Management Information Systems at Salt Lake Community College, expected to graduate in 2026.
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