Jami McFarland

Jami McFarland is an experienced leader in Customer Success, currently serving as the Director of Digital Media Customer Success for Adobe in the Americas. With a proven track record of cultivating high-performing organizations and driving product adoption, Jami leads a team of Customer Success Managers focused on enhancing the experience for Adobe's enterprise customers. Jami previously held several roles at Adobe, including Senior Manager and Head of Customer Success for Document Cloud, where they oversaw the implementation of strategies to achieve measurable business outcomes. Prior to Adobe, Jami worked as a Customer Success Manager at inContact and served as an Escrow Officer at Executive Title Insurance Agency. Jami is also pursuing an education at Western Governors University.