John Mai possesses a diverse background in technology and customer support, with experience spanning multiple roles at Adobe, including Technical Account Manager II, Enterprise Named Support Engineer, and AEM Technical Support Engineer II. Prior to these positions, John held roles as a Customer Success Associate at ShipHawk and an intern in leadership development at RippleMatch. Academic credentials include dual Bachelor of Science degrees in Technology and Information Management and Computational Mathematics from UCSC Baskin School of Engineering. Additionally, John contributed to academia as a Computer Research Lab Assistant and engaged in product management/UX as an intern at the University of California, Santa Cruz.
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