Josh Chapman is a Customer Success Leader, Career Coach, and Digital Transformation Consultant with over 22 years of experience in customer success and operational excellence. Currently, they serve as a Principal Customer Success Manager at Adobe and have founded Persistent Professionals, a career consulting firm. In previous roles, Josh has led customer success teams across various industries, generating significant revenue increases and maximizing client retention. Their educational background includes a Bachelor of Arts in Mass Communication from Western Kentucky University, and they have completed the Salesforce Accelerate Leadership Program. Colleagues describe Josh as positive, energetic, optimistic, well-organized, and detail-oriented.
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