Michael Goldman is a Principal Program Manager at Adobe, focusing on Customer Engineering and Success Strategic Initiatives, where they manage and consult on customer success projects emphasizing value realization across Adobe Developer Experience Products. Previously, Michael served as a Sr. Transformation Program Manager at Adobe Commerce, successfully enhancing customer support programs and increasing overall customer satisfaction by 10%. With a background in Computer Engineering and a Project Management Professional Certification, they have a proven track record in optimizing customer experiences and streamlining processes across various roles, including positions at eBay and Harman Consumer Group. Michael holds a BS in Computer Engineering from California State University-Northridge and has been instrumental in evolving strategies for customer engagement throughout their career.
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