Nick Calenda is a seasoned leader in customer experience and technical support, currently serving as the Senior Group Manager for Worldwide Customer Support at Adobe since 2018. Previously, they held various managerial roles at Adobe, where they focused on improving customer care through process excellence and innovative solutions, such as the development of a Self-Help page that significantly reduced support volume. Nick's career began in technical support roles at Allaire and macromedia, culminating in their expertise in managing large technical support teams and fostering collaboration across departments. With a strong emphasis on customer advocacy and problem resolution, they have contributed to multiple enhancements in service quality and operational efficiency throughout their career.
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