Raman Kumar is an experienced Escalation Manager for Digital Media at Adobe, where they focus on improving customer support operations and managing escalated cases. Previously, Raman worked at Adobe as a Lead Technical Support Consultant and Senior Technical Support Consultant, delivering exceptional customer experiences and facilitating training for support representatives. They began their career as a Technical Support Associate at Dell International Service India Private Limited and later served as a Trainer at authorGEN Technologies. Raman holds a Bachelor's degree in Engineering from Deenbandhu Chhotu Ram University of Science and Technology, which they completed in 2010.
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