Sarfraz Ali is a Senior Technical Consultant at Adobe with over 15 years of experience in technical support and document management. Previously, they served as a Resolution Expert at Dell and a Senior Technical Support Engineer at HCL Technologies. At Adobe, Sarfraz expertly handled complex customer issues and managed escalations, achieving a 95% resolution rate for escalated cases. They hold a Bachelor of Technology in Electronics and Communications Engineering from Maharshi Dayanand University and are certified in Document Creation & Management and Google Project Management. Sarfraz is dedicated to driving operational excellence and is open to new opportunities in innovative environments.
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