Tetsuya Owa has over 12 years of experience in the IT industry, specializing in leading technical support teams. Tetsuya managed technical support delivery at Cisco Systems and Akamai Technologies, where they developed high-performing teams focused on customer satisfaction. Currently, Tetsuya serves as the Senior Regional Manager of Customer Experience for JAPAC at Adobe, overseeing a diverse team to support Japanese, Korean, and Chinese customers. Tetsuya holds a Master's degree in Systems Engineering from the University of Tsukuba.
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