Thomas Francis is an experienced professional in client services and brand management, with a diverse background in leading cross-functional teams and delivering impactful client experiences. At NTT Ltd. as Practice Lead for CX Technologies, Thomas oversaw a skilled team of consultants and engineers to enhance client experiences. Previous roles include Brand Manager at Cricket Australia, Client Partner at Isobar, and Co-Founder of pod., along with various leadership positions at Adobe, Havas Media, Ogilvy Australia, and Publicis Sapient. Thomas exhibits a strong capability in managing high-profile clients and campaigns across multiple industries, particularly in driving innovative communication strategies and achieving business objectives.
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