Doug Lachance

APPROACH: We build a partnership with clients to create value while simultaneously training and developing talent to ensure sustained improvement. Our consultants are all experienced industry professionals who know what it takes to deliver bottom-line results. PURPOSE: We serve our clients by helping them solve their biggest challenges. We believe the world becomes a better place whenever someone learns how to better analyze and solve problems. PRACTICES that enable us to work in partnership with our clients: -Let’s solve your problems consistently to achieve operational excellence through CONTINUOUS IMPROVEMENT. -Let’s optimize your workforce holistically in an engaging manner through ORGANIZATIONAL DEVELOPMENT. -Let’s understand your results quickly with an integrated approach through PERFORMANCE INSIGHTS & ANALYTICS. -Let’s automate your processes intelligently so you can focus on value-added work through DIGITAL TRANSFORMATION. -Let’s deliver your commitments realistically with a focus on results through PROJECT MANAGEMENT. GUIDING PRINCIPLES that define how we engage each day in our work with each other and with our clients: -We prioritize our efforts in a way to CREATE VALUE that is tangible and measurable for our clients by taking a practical and no-nonsense approach to solving problems. -We love to HELP PEOPLE GROW and improve by sharing our expertise with peers, clients, and our community. -We strive to CONTINUOUSLY LEARN and IMPROVE by using PDCA in our ways of working and by trying things fast with a retrospective approach to learn and pivot quickly. -We aim to be TRANSPARENT in all our interactions by bringing forth opinions and ideas in an honest, constructive manner. Our RESPONSIBILITY goes beyond the realm of the business world; we maintain a belief in the importance of giving back to the community. We invest greater than 20% of our annual earnings in charitable and socially beneficial programs and organizations.