Emoonaw de Souza

Emoonaw De Souza has extensive experience in technical support and customer service within the technology and telecommunications sectors. At ADP from August 2022 to June 2024, Emoonaw De Souza served as a Tech Support Analyst, analyzing business requirements and translating them into technical specifications, and previously as a Sr. Tech Support Representative, optimizing operations for medium and large enterprises in the US by implementing ADP Time solutions. Emoonaw De Souza's earlier roles include a Senior Customer Service Representative at Vodafone UK Limited, where responsibilities included problem resolution and case management, and a Customer Service Associate at Credence Resource Management, LLC, focusing on collections for AT&T. Emoonaw De Souza holds a BCA in Computer Science from Tilak Maharashtra Vidyapeeth and foundational education in Computer Science from Fr. Agnel School.