Steve O'Loughlin is a seasoned professional with extensive experience in technology and client services. Currently serving as a Senior Director at ADP since November 2019, Steve leads a team focused on Digital Service and Emerging Technologies. Prior to ADP, Steve spent 15 years at Verizon, where achievements included leading significant IT projects such as a full UI redesign for a widely-used application, enhancing customer engagement through innovative messaging platforms, and obtaining a Glotel Award for contributions to AI and automation. Steve's career at Verizon also encompassed various roles, including Consultant for Program Management, Business Analyst for IVR applications, Retail Sales Manager, and Customer Care Representative. Steve holds a Bachelor of Science degree in Management Information Systems from Montclair State University.
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