Jill Cooke is a seasoned professional in customer experience and communications, currently serving as Senior Manager of CX Strategy & Content at ADT since October 2021, following a decade-long tenure at QVC where roles included Customer Service Communications Manager. Cooke is recognized as a key communications resource and subject matter expert, demonstrating strengths in team support and effective leadership while delivering results through creative and collaborative strategies. Prior positions at QVC included management of product information and e-services, as well as supervising quality communications, where Cooke inspired customer-focused service and maintained high-performance standards. Educational credentials include a Master of Arts and a Bachelor of Arts in English Language and Literature from West Chester University of Pennsylvania.
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